Why is CapCut Not Working and How to Fix it

CapCut has shot up in popularity to become one of the most popular video editing tools for amateur filmmakers, social media users, and content creators. Its intuitive features have made it a hot favorite among influencers, too. However, like any other piece of software, CapCut encounters issues now and then. If you're unsure why CapCut isn't working, it means you can't create content until it does. The only alternative is spending hours or days learning a new tool. To avoid such a Hail Mary solution, we've brought you solutions for common technical issues that prevent CapCut from working sometimes. So, follow these instructions carefully to get CapCut working again.

Problem 1: Frequent Crashes or Freezes for Unknown Reasons

You may have noticed CapCut freezing or crashing at odd times, for seemingly unrelated reasons. Sometimes, it happens at startup, at other times during editing, and so on.

Solution for Frequent Crashes or Freezes

When you are unsure why is Capcut not working, it's best to go with the tried and tested solution of reinstalling the tool.

Whether you're using a mobile device or a desktop, uninstall the app and then reinstall it. This simple action will resolve many backend issues, which should resolve your problem.

If it doesn't, move on to the next solution.

Problem 2: Incompatible Device or System

If you have recently installed or updated, and can't put a finger on "why is my CapCut not working", then it could be because your device does not meet the minimum system requirements for the software.

Solution on Incompatible Device

For optimal performance, Windows users are recommended to use a 64-bit version of Windows 10 or Windows 11. Mac users must be on a device with macOS 10.14 and above. iOS 13+ and Android 8.0+ are desired.

Although you can use an older version of the operating system, the performance of CapCut would be severely restricted, perhaps even stifled. Therefore, it's best to update your operating system to the recommended versions.

The same applies to device hardware. CapCut is a resource-intensive software and requires capable hardware with GPU acceleration capabilities for optimal performance. So, make sure you're using a fairly modern device.

Problem 3: Insufficient Storage Space or Memory

You will find that more often than not, the answer to why is CapCut not working is that it's freezing and crashing randomly due to insufficient resources. CapCut requires a minimum of 1 GB of free storage space and 2 GB of RAM. If your device doesn't offer these resources, the app doesn't work properly. Furthermore, you require at least 4GB of RAM for smooth, uninterrupted performance and 8GB of RAM for 4K editing.

Solution on Free Up Storage Space

You can free up storage space on your device by deleting unwanted files, caches, and apps. On Windows desktops, you can also expand your RAM. However, this option may not be available on all devices, in which case you may need to upgrade to a device with more RAM.

Problem 4: Corrupted Program Data

App data corruption is a common phenomenon on all devices. Whether it's the app's program files, user data, settings, preferences, or other types of data, it can get corrupted due to a variety of reasons. This can interfere with the app's normal functioning, causing crashes and freezes.

Solution on App Data Corrupted

Clearing app data should resolve data corruption issues on most devices, including desktops and mobile devices. Here's how to do it on different devices:

• On Android Devices:

Go to 'Settings' >> Click 'Apps' >> Select 'CapCut' >> Go to 'Storage' >> Hit 'Clear Data' or 'Clear Cache'.

• On iOS Devices:

Go to 'Settings' >> Click 'General' >> Select' iPhone Storage' >> Choose 'CapCut' >> tap 'Delete App' to uninstall the app and delete its data with it >> Go to 'App Store'>> Install 'CapCut'.


• On Windows Devices:

Go to 'Settings' >> Click 'Apps' >> Open 'Apps & features' >> Scroll to 'CapCut' and click on it >> Hit 'Reset' to clear its data.

Problem 5: Network or Server Issues

Although you're using CapCut as an app on your device, it's essentially an online tool. It's always connected to the internet and offers an extensive variety of online tools and features that require a stable internet connection to function properly. If the network connectivity is poor or CapCut experiences any server issues, the app may not perform properly on the front end.

Solution for Network or Server Issues

If your CapCut is not loading, check your internet connection to ensure it's working properly. If necessary, switch to a different internet connection. For instance, you can switch between Wi-Fi and mobile data to check whether the issue is with your Wi-Fi connection. Further, visit official website to check if there are any server issues on CapCut's end. Here are quick tutorials for resolving network issues on different devices:

• On Android Devices:

Open 'Settings'>> Go to 'Network & internet'>> Tap 'Wi-Fi' or 'Mobile data,' depending on which connection you're using >> Toggle and untoggled the 'Off/On' switch to reset your internet connection >> Connect to a different internet network if necessary.

• On iOS Devices:

Open 'Settings'>> Tap 'Wi-Fi' or 'Cellular'>> Toggle and untoggled the 'Off/On' switch to reset your internet connection.


• On Windows Devices:

Open 'Settings'>> Go to 'Network & internet'>> Open 'Wi-Fi' or 'Ethernet' settings >> Toggle and untoggle the 'Off/On' switch to reset your internet connection >> Connect to a different internet network if necessary.

Problem 6: System Overload

Even relatively powerful mobile and desktop devices can be overwhelmed by unusually high resource loads. It can happen due to several different apps running simultaneously or importing a massive video file.

Solution for Overload System

Try closing all other apps on your device and make sure that CapCut is the only one running. If you're working with a large video file, try splitting it into multiple videos. This will make it easier for the app to handle the smaller files.

Bonus: Enhance Videos Quality with HitPaw VikPea AI

HitPaw VikPea is a professional-grade video editor with powerful AI tools to simplify video editing and enhancing. Its lightweight design delivers high performance, even on lower-end devices, giving users a smooth video editing experience on any device.

Key Features of HitPaw VikPea for Video Editing

• VikPea is available on Mac, Windows, and Android for faster local processing.
• You can boost performance using VikPea's cloud-based processing power.
• Thanks to batch processing, you can enhance multiple videos in a single batch.
• Get AI-based features like adjusting sharpness, lighting, resolution, and color.
• Upscale your SD and HD videos to 4K and 8K resolution with a single click.
• VikPea fixes damaged and corrupted videos, even if data is missing.

How to Improve Videos with HitPaw VikPea Video Enhancer

• Step 1: Import Video

Open the HitPaw VikPea app on your desktop. Drag videos directly into VikPea, or use the 'Choose File' button to import them.


• Step 2: Choose an AI Model

Select the appropriate AI model from the options listed on the right. Once you do, VikPea automatically enhances the video.


• Step 3: Preview and Export Enhanced Video

Compare the quality of input and output videos in split-screen view, then hit 'Export'.

FAQs: Why My CapCut Is Not Working

Conclusion

CapCut is an excellent tool for quick and intuitive video editing, but like all software, it's not immune to occasional problems. It may crash, freeze, or fail to open at all. This can happen for various reasons, but the good news is that most of these issues are easy to resolve if you follow the steps outlined in this guide. If nothing works, you can try using another app, such as HitPaw VikPea, which allows you to edit videos easily and even repair corrupted videos. Edit your first video with HitPaw VikPea today!