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Full Guide To Solve Snapchat Video Not Working Problem

Snapchat is one of the most popular social media platforms where people can communicate in real-time, sharing moments from their lives with friends and loved ones.

However, there is nothing more irritating than experiencing problems with Snapchat videos right when you need to record a moment or watch a video. As simple as a playback issue, a lack of response to a video call, or an audio problem, these can easily transform a good experience into one full of irritations.

This ultimate Snapchat video guide will focus on why Snapchat videos are not working and how you can solve these problems. From simple mistakes to more complex solutions, it got your back.

Well, if you've been asking, 'Why are my videos on Snapchat not working?' then read on for a detailed guide and bring back your Snapchat videos to a better experience.

Why Are Snapchat Videos Not Working?

Snapchat is a defining aspect of the current society, where meeting challenges when Snapchat videos are not working is not fun. Common reasons include:

  • File Errors: Broken or damaged video file formats can lead to Snapchat videos not working.
  • Outdated App Version: They may use an older version, which results in scenarios such as video not working on Snapchat. Always update your app.
  • Poor Internet Connection: Fluctuations can lead to Snapchat video calls not working, and Snapchat video sounds not working.
  • Device Compatibility Issues: This can cause Snapchat video audio not to work and make a sound not to work on Snapchat videos.

How to Fix Snapchat Video Not Working Error

If you are among the users who are going through issues such as Snapchat video not working, then you are not alone. Several users have experienced issues with their videos not working on Snapchat being persistent.

Thankfully, there are several practical ways to address these problems. Below is a guide on how to get your Snapchat videos working again:

1. Restart the App

The first solution that fixes most problems is to restart the Snapchat application: Close the app completely on your smartphone or tablet. These issues are sometimes temporary, and relaunching the application may help solve the problems against its functions.

  • 1.Close the Snapchat app completely.
  • 2.Wait for a few seconds.
  • 3.Reopen Snapchat and check if the videos are working.

2. Update Snapchat

Having a rather old application can bring a lot of trouble, for example, Snapchat video call not working or Snapchat video audio not working. Make sure that you have downloaded the latest Snapchat app to your device.

  • 1.Go to the App Store (iOS) or Google Play Store (Android).
  • 2.Search for Snapchat.
  • 3.If an update is available, click the update button.
  • 4.Once updated, reopen Snapchat and check the video functionality.

3. Check Your Internet Connection

The issue with the Snapchat video sound or other problems associated with video playback can also be caused by a weak or unstable internet connection. Make sure your device is connected to a steady Wi-Fi network, or you are using a good mobile data connection.

  • 1.Test your internet speed using an online speed test.
  • 2.If using Wi-Fi, try moving closer to the router.
  • 3.If using mobile data, ensure you have a strong signal.

4. Clear the App Cache

Perhaps cached data builds up with time and can hamper the functioning of an app; for instance, Snapchat video audio may not work. These issues can be solved by clearing the app cache.

  • 1.Open the Snapchat app.
  • 2.Tap on your profile icon in the top-left corner.
  • 3.Go to Settings (gear icon).
  • 4.Scroll down and select 'Clear Cache'.
  • 5.Confirm the action and restart the app.

5. Reinstall the App

If the above methods do not work, one can reinstall Snapchat, and this can sometimes solve persistent problems such as sounds not working on Snapchat videos.

  • 1.Delete the Snapchat app from your device.
  • 2.Restart your device.
  • 3.Reinstall Snapchat from the App Store or Google Play Store.
  • 4.Log in again and check if the video issues are resolved.
Snapchat video not working

Video Converter to Solve Snapchat Video Not Working

If you are feeling irritated about handling the problematic situation of Snapchat video not working, then you can rely on the efficient tool Hitpaw video converter. Apart from converting videos to different formats, this software assists in snapping up videos from Snapchat and ensuring they are compatible with the application.

This can help solve issues like Snapchat videos not working, Snapchat video calls not working, and Snapchat videos not working on sound.

HitPaw Video Converter is a versatile program that enables users to deal with numerous operations related to multimedia. Among the features, one can note the function of downloading videos from Snapchat.

This feature comes in handy if you are having problems such as Snapchat video audio not working or Snapchat video sound not working. Downloading a video and converting it to the proper format that can be played on Snapchat will help overcome this issue.

Watch the following video to learn more details:

Features of HitPaw Video Converter

HitPaw Video Converter is packed with features that make it an excellent choice for resolving Snapchat video issues:

  • Supports multiple formats: Convert videos to formats like MP4, AVI, MOV, and more.
  • High-speed conversion: Fast conversion rates without compromising quality.
  • Batch conversion: Convert multiple videos at once to save time.
  • User-friendly interface: Easy to navigate, even for beginners.
  • Editing tools: Trim, crop, and enhance your videos before converting them.
  • Download videos: Download videos from popular platforms, including Snapchat.

Steps to Download Snapchat Videos Using HitPaw Video Converter

Follow these steps to download and convert Snapchat videos to resolve the Snapchat video not working issue:

  • 1.Copy and Paste the URL in HitPaw: Copy the Snapchat video link and paste the copied URL into the URL box in HitPaw Video Converter.

    Copy and Paste the URL in HitPaw
  • 2.Select the Format: Select the required video format that is acceptable to Snapchat so that you do not encounter complications such as the video not working on Snapchat.

    Select the Format in HitPaw
  • 3.Download and Convert: Click on the 'Convert' button to begin the downloading and conversion process.

    Download and Convert in HitPaw


It can be such a headache to deal with Snapchat videos not working, especially when trying to know why Snapchat videos are not working.

Some of the generic problems are file problems, connection issues, and old versions of the app, and some solutions, like clearing the cache and updating the app, are also discussed here.

For problems such as Snapchat video calls not working or Snapchat video sound not working, HitPaw Video Converter is really helpful. It can transcode and improve videos, making it easy to play by eliminating problems such as sound not working on Snapchat videos.

Get HitPaw Video Converter today and stay free from video problems on Snapchat in the future!

Frequently Asked Questions

Q1. Why are my videos on Snapchat not working?

A1. Snapchat videos may not work because the internet connection is weak, the app is out of date, some files are corrupted, and the device is incompatible. These issues can be solved by updating your app and your device.

Q2. Why is the sound not working on Snapchat videos?

A2. If there is no sound, make sure your microphone is on, maximize volume levels, and review permission settings. Snapchat updates may also fix sound problems.

Q3. How often should I update the Snapchat app to avoid video issues?

A3. Update Snapchat regularly so that you get the new features, and the bugs that may hinder good video performance are also fixed.

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