HitPaw VikPea Mac App Store Privacy Policy
This product is provided by HITPAW CO.,LIMITED (hereinafter referred to as "we" or " the Company", whose registered address is at RM B3,19/F TUNG LEE COMM BLDG 91-97 JERVOIS ST SHEUNG WAN HONG KONG, Data Protection Officer can be reached at [email protected]). We attach great importance to protecting the privacy of our users (or "you"), and we are committed to respecting and protecting the personal information we collect. The data controller is HITPAW CO.,LIMITED and its affiliated companies(including but not limited to TENORSHARE（HONGKONG）LIMITED,AFIRSTSOFT CO.,Ltd).
HITPAW has appointed an EU representative in accordance with the Regulation No. 2016/679 on the protection of natural persons with regard to the processing of Personal Data (the “GDPR”). You can contact the designated EU representative of HITPAW by reaching [email protected].
This Privacy Policy explains how we collect, use, store, share and otherwise process your personal information when you use our products. This Privacy Policy will help you understand the followings:
Ⅰ. How we collect and handle your information, and what information we collect from you
Ⅱ. How we store and protect your information
Ⅲ. How we share, transfer and disclose your personal information
Ⅳ. How you shall manage your personal information
Ⅴ. How we handle the personal information of minors
Ⅵ. Permissions of users in different regions for their personal information
Ⅶ. How the Policy will be updated
Ⅷ. How to contact us
Ⅰ. How we collect and handle your information, and what information we collect from you
1. The personal information we may need to collect and use about you regarding your use of our product includes the following two circumstances:
a. In order to provide you with the basic features of our product, we may need your permission to collect and use the necessary information. In the event that you refuse to provide the corresponding information, you will not be able to have proper access to or use our product.
b. In order to provide you with additional features of our product, you may have the option of accepting or refusing to provide us with certain information about yourself, and the type and scope of personal information collected for the basic features and additional features may differ. If you refuse to provide us with such information, you will not be able to use the additional features or reach the desired results, but this will not prevent you from using the basic features.
2. The specific scenarios in which we collect and use your information for functional purposes:
a. Using our products
When you are using the products, in order to provide and improve our services, we will collect your basic information, device information, and we may match the corresponding functions based on such information collected, and may change the design of the products, revise the features or develop new ones based on the analysis of such data.
- Basic information: we will collect your activity information, such as the date and time you log in, features you keep using, features with most clicks, pages frequently visited and stay duration, and how you use our products.
- Device information: We collect information about your device, including hardware model, operating system and version, unique device identifiers (including MAC address and IMEI), and mobile network information.
Please understand that when you switch the software product to run in the background, due to some device models and system reasons, the information collection behavior resulting from your previous use of the product's related functions may not be able to be stopped immediately, which will result in a short period of background information collection behavior.
We process Product Usage Data and Product Installation Data so that we can facilitate, evaluate, and verify your use of our products and services. We will also use the Product Usage Data for our own internal statistical and analytical purposes, and to evaluate and enhance users' experience of the Products by identifying customer preferences and analyzing crash data. If you want to cancel the aforementioned purpose, you can do this by contacting us through our customer service or through the form on our website.
b. Logging in
When you use our products, you may be able to log in with a third party account (such as Google/Apple/Facebook/WeChat account) to enable full capacity of the complete functions of the product. When you log in, you may provide some or all of the following information: e.g., username, E-mail, phone number, social media account, country or region information; When registering through a third-party account or sharing through a third-party account, some or all of the following information may be provided to us: the third-party account's publicly available personal information (nicknames, avatars, etc.), usernames, e-mail addresses, and so on. This information is used for account creation and user self-presentation, and will help you retrieve your account more easily when you encounter account problems such as loss of your registered account.
c. Customer service and dispute handling
When you contact us or submit a request for resolution of an ongoing sale, after-sales, or dispute, we may require you to provide the necessary personal information to verify your identity in order to ensure the security of both your account and our system. In order to easily reach you, help you with the problems in a timely manner, or to keep records of the solutions and results of such problems. We may archive your records of your communications, correspondence/calls and related content (including account information, address, email address, other contact information and other information you provide to prove the relevant facts) with us. We may also use other information about you to provide customer service and to improve the quality of said service, including information you provide when you contact customer service and information you send to us in response to a survey.
d. Transactions and Payments
When you make a transaction to pay for a purchase of our products through our website or within a product, we collect your self-submitted billing information: your name and email address, country, zip code, the first six and last four digits of your credit card statement, credit card expiration date, billing address, the type of product you purchased, the amount you paid in your currency, a subscription ID, and URLs associated with the subscription (e.g., purchase confirmation page URL, subscription cancellation URL, invoice PDF URL).
We will use transaction and payment information to complete billing, renewals, and subsequent refunds of your order, and the information will be used for our internal financial information records.
We do not collect or process data about your payment instruments, such as credit card numbers, bank account numbers or Pay Pal accounts. This information is collected, processed and stored by our qualified payment processors.
e. Use of Product Features
We may need to get your device's read/write file permissions, network permissions, we get this permission in order to collect the information of the operation steps in the process of use, connect to the network, in order to realize the object removal and AI keying function; we may need to get your device's usb interface reading permissions, in order to read the files on the USB flash disk in order to use the product functions; we may need to get your device's language, the device's environment variables, in order for you to be able to use the product normally, set the program's display language in your use and the program needs to use the system environment variables to run.
f. Other Contents
You may review our products in the review section of the Software Store or other public platforms, and we will use the review information to improve our products, and we may use the reviews you post (with information about you) for marketing purposes in order to provide consumers and prospective consumers with information about our products, and to enable others to better understand and use our products.
In the course of your use of the Products, we may show you advertisements for HITPAW products and services that we think may be of interest to you. If you wish to cancel such use, you may do so by contacting us via customer service or the form on our website.
From time to time, we may contact our customers directly by mail, email, or telephone to inform you about upgrades, new products, promotions, or special offers that you told us you were interested in receiving . If you want to cancel the aforementioned purpose, you can do this by contacting us via customer service or the form on our website.
You may provide us with your information through data collection forms or other means in the course of using our products, and we will use the information in accordance with the agreed content and in a lawful and compliant manner, and will not use it for any other purpose.
3. We obtain your above permissions and information on the one hand in order to provide you with specific services, if you refuse to open the corresponding permissions or do not agree with our collection of such information, you will not be able to use the corresponding functions, but does not affect your normal use of our other services.
Ⅱ. How we store and protect your personal information
Unless a longer retention period is required or permitted by applicable law, we will determine different retention periods based on the type of information, the purposes for which we use the information, and the period of time necessary to fulfill the purposes described in this policy. For example, when we process your information to provide services to you, we retain your account information, billing information, etc. for as long as you have an account.
We take reasonable measures to help protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration or destruction, and please help us keep your account and personal information safe by using sophisticated passwords. Please be aware that the systems and communication networks you use to access our products/services may be subject to security issues in other steps beyond our control. Please understand that in the Internet industry, due to the limitations and rapid development of technology and the possible existence of malicious attacks, even if we do our best to strengthen security measures, it is not always possible to guarantee 100% security of information.
Based on the global nature of our business, we may transfer the data we collect about you to secure servers or data centers for storage and/or processing in countries outside the country where the data was originally collected, including the United States or the European Economic Area ("EEA") or Japan, in order to continue to provide you with our services globally, and where we transfer your data outside the country where it was initially collected, we will safeguard the data in accordance with the descriptions set out in this Privacy Policy and comply with the applicable legal requirements in order to provide adequate protection for such data.
III. How we share, transfer and disclose your personal information
In order to ensure the implementation of our product-related features and the safe and stable performance of our apps, and because some features of our products cannot be executed by us alone, we may share or entrust some of your personal information with third parties such as our partners in order to ensure the smooth implementation of our product features. You agree that we may share your personal information with affiliates that support our features, and with third parties that we integrate or access, for the purpose of providing the services to you. The support provided by these third parties includes providing us with data analysis, data storage, payment processing. Our affiliates of our features are not authorized to use your personal information for purposes other than those set forth in this Privacy Policy and the purposes set forth herein. They shall obtain your authorized consent separately if they wish to change the purposes for which personal information is processed.
In order to ensure the implementation of our product-related features and the safe and stable performance of our apps, and because some features of our products cannot be executed by us alone, we may share or entrust some of your personal information with third parties such as our partners in order to ensure the smooth implementation of our product features. We will share your data with our affiliates and in the event of a merger, demerger, acquisition or insolvency, your data may be transferred as part of such a transaction and we will ensure that such information is treated confidentially at the time of the transfer, ensure that you are informed of the name and contact details of the recipient, and will continue to be bound by this Personal Information Protection Policy when we ask the new recipient of your personal information to do so. Otherwise, we will require the recipient to seek your authorization again. If we rely on your consent to process your Personal Data, you have the right to withdraw your consent at any time.
We may disclose all of your information for subsequent reasons: in response to a subpoena, court order, legal process, law enforcement request, legal claim, or government investigation, to protect and defend the rights, interests, and safety of the platform, our affiliates, users, or the public.
List of third parties:
1. Google Analytics
Company: Google Inc.
Collection method: api automatic collection
Usage Scenario: During the use of software
Purpose of use: user function usage data + user device information, collect logs when the product crashes
Type of personal information collected: Device information (system version, monitor resolution, GPU/CPU model)
Link to official website: https://analytics.google.com
Link to Privacy Policy: https://policies.google.com/privacy
2. AliCloud split keying - universal HD split
Company：Aliyun Computing Co.
Collection method: API
Usage Scenario: When using the keying function
Purpose of use: Keying
Type of Personal Information Collected: This is the privacy agreement of AliCloud, not under our control.
Official website link: https://vision.aliyun.com
Privacy policy link: http://terms.aliyun.com/legal-agreement/terms/suit_bu1_ali_cloud/suit_bu1_ali_cloud201902141711_54837.html?spm= a2cvz.27718152.J_9220772140.23.1f917e82y32kFw
Ⅳ. How you shall manage your personal information
You have the right to access, correct, and delete the information we collect about you. If you are unable to do so, or have any questions about Personal Information we have collected and/or shared about you, or would like to withdraw your consent for our processing (i.e. entirely delete your account), please contact us at: [email protected].
We will act on the User’s requests and provide information free of charge, except where the requests are manifestly unfounded or excessive (in particular because of their repetitive nature) in which case we may charge a reasonable fee (taking into account the administrative costs of providing the information or communication, or taking the action requested), or refuse to act on the request.
Ⅴ. How we handle the personal information of minors
If you are a minor, you shall use our services with obtaining prior consent of your parent or legal guardian (collectively, "guardian"). We recommend that the guardians of minors shall read this Policy carefully, and we also recommend minors to obtain guardians’ prior consent and guidance before submitting personal information in your use of our services. If you are the legal guardian of a minor, please ensure that the minor in your custody is using our products or services with your authorized consent. If you have questions about the personal information of a minor in your custody, please contact us through the means set forth in this Privacy Policy.
We are not directed to children under the age of 13 and we do not knowingly collect Personal Information from children under the age of 13. If we learn that we have collected Personal Information of a child under the age 13, we will take reasonable steps to delete such information from our files as soon as is practicable, unless we have a legal obligation to retain it. Please contact us if you believe we have any information from or about a child under the age of 13: [email protected].
Ⅵ. Permissions of users in different regions for their personal information
The GDPR，Law Concerning Protection of Personal Data of Japan and other applicable data protection laws provide certain rights for data subjects. Broadly speaking you have, or may have, the right (as more fully provided in applicable data protection laws):
- The right to be informed: The User has the right to be provided with clear, transparent and easily understandable information about how HITPAW collects and uses personal data and its rights. This is the reason why HITPAW is providing the User with the information in this privacy policy.
- The right of access: The User has the right to obtain access to its Personal Data (if HITPAW is processing it), and other certain information (similar to that provided in this privacy policy).
- The right to rectification: The User is entitled to have its personal data corrected if it’s inaccurate or incomplete.
- The right to erasure：This‘the right to be forgotten’enables the User to request the deletion or removal of its personal data where there’s no compelling reason for HITPAW to keep using it.
- The right to withdraw consent：The User has the right to withdraw a previously provided consent to processing of your personal information.
- The right to object to processing ：The User has the right to object, on grounds relating to its particular situation, at any time, to the processing of its personal data.
- The right to restrict processing：Under certain circumstances, the User has the rights to‘block’or suppress further use of its personal data.
- The right to data portability：to receive its Personal Data provided to HITPAW in a structured, commonly used and machine readable format and has the right to transmit those data to another controller.
- The right to lodge a complaint：to complain about our processing of your personal information to a local supervisory authority.
It is important to be aware that these rights may not be absolute. For example, if you withdraw your consent to our processing of your personal information, we may be able to continue to process your personal information to the extent required or otherwise permitted by law, in particular in connection with exercising and defending our legal rights or meeting our legal and regulatory obligations.
In the event of a data leak, we will inform the regulatory authorities and users of the leaked information in a timely manner，If you have any questions about the matters covered by this policy, please contact our Data Protection Officer at [email protected].
Exercise the above rights ,you can send an email to customer service email: [email protected], or fill out our request form here.
Rights regarding personal information for California residents
Pursuant to the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), California residents receive certain rights with respect to their personal information, as described below. These rights are not absolute and are subject to certain exceptions more fully set forth in the CCPA.California residents have the right not to receive discriminatory treatment from us for the exercise of the privacy rights conferred by the CCPA.
California residents have the right to obtain access to its Personal Data (if HITPAW is processing it), and other certain information (similar to that provided in this privacy policy).
California residents have the right request that businesses stop selling or sharing your personal information (“opt-out”), including via a user-enabled global privacy control. Businesses cannot sell or share your personal information after they receive your opt-out request unless you later authorize them to do so again.
Each California resident has the right to request, subject to certain exceptions described in the CCPA, that we disclose to that resident:
- the categories of personal information we have collected about them,
- the categories of sources from which the personal information is collected,
- the business or commercial purpose for collecting or selling the personal information,
- the categories of third parties with whom we have shared the personal information,
- the specific pieces of personal information we have collected about them (collectively, a “Request to Know”).
California residents have the right to restrict our use Sensitive Personal Information collected about you.
In the past twelve months we have collected, and in the future we will continue to collect, the categories of personal information cited in the section entitled “The personal information we collect” above. This includes the following categories of personal information set out in the CCPA: identifiers, personal information described in Section 1798.80 of the California Civil Code, characteristics of protected classifications under California or federal law, Internet or other electronic network activity information, geolocation data, professional or employment-related information and sensitive personal information. We collect this information from the sources described in the section entitled “How we collect personal information” above, use this information as described in the section entitled “How we use personal information” above, and share this information with third parties as described in the section entitled “Sharing personal information” above.
We do not sell your personal information as defined under the CCPA or share your personal information for cross-contextual behavioral advertising purposes and we do not have actual knowledge that we sell or share the personal information of consumers under 16 years of age. We do not use or disclose sensitive personal information for purposes other than those permitted purposes specifically identified in the CCPA and its implementing regulations.
Right to request deletion of personal information
Each California resident has the right to request the deletion of their personal information that we collect or maintain (a “Request to Delete”), subject to certain exceptions set forth in the CCPA.
Process for verifying requests of California residents
Each California resident has the right to request the correction of any inaccurate personal information that we maintain (a “Request to Correct”), subject to certain exceptions set forth in the CCPA.
To make the aforementioned Request ,you can send an email to customer service email: [email protected], or fill out our request form here.
Process for verifying requests of California residents
In order to protect your privacy and security, prior to completing any Request to Know, Request to Delete or Request to Correct that you may submit, we must verify your identity. We will verify your identity by asking you to provide certain data that we have already collected from you to confirm that they match our records. In certain instances, additional verification steps may be required.
Authorized agents
California residents have the right to designate an authorized agent to make a request under the CCPA on their behalf. Prior to completing a request made by such an authorized agent, we require that you provide your authorized agent with written permission to submit such a request and require that you or your authorized agent provide us with a copy of such written permission. Additionally, we require that you verify your identity pursuant to the procedure described above.
Keeping personal information
Your personal information will be retained in accordance with our Data Privacy Policy.
We retain personal information of different types, or relating to different categories of people, for different periods, taking into account its business purpose. For example, information about individuals who have applied for employment with us will be retained for a shorter period than information about individuals who have actually worked for us.
The periods for which we retain information are based on the requirements of applicable data protection laws and the purpose for which the information is collected and used. We take into account legal and regulatory provisions which require information to be retained for a minimum period. We also consider the limitation periods for taking legal action and good practice in the legal industry.
If you have any questions on the matters covered in this policy, you can send an email to customer service email:[email protected]
Changes to our privacy policy
We regularly review this Privacy Policy and may make changes as our services or privacy practices change, or as required by applicable laws or regulations. Future versions of our Privacy Policy will be available on our website. We encourage you to review this Privacy Policy periodically to be informed of how we use your personal information.
Ⅶ. How the Policy will be updated
We may update this Privacy Policy from time to time. When we update the Privacy Policy, we will notify you by updating the “Last Updated” date at the top of the new Privacy Policy, posting the new Privacy Policy, or providing any other notice required by applicable law. We recommend that you review the Privacy Policy each time you visit the Platform to stay informed of our privacy practices. If you do not agree to the changes that have become effective, you should stop accessing or using our Products on the effective date determined by the changes, and the changes will not be effective for you. If you continue to access or use our Products after the effective date of the changes, you will be deemed to have agreed to the effective changes.
Ⅷ. How to contact us
If you have any questions, inquiries, opinions, suggestions or complaints regarding the Policy or personal information protection, you can reach us by means of:
a. sending an E-mail to: [email protected]
b. submitting an online forms to Support Center
Last updated: August 1, 2023
