HitPaw FotorPea Mac App Store Privacy Policy

Ⅰ. How we collect and handle your information, and what information we collect from you

1. The personal information we may need to collect and use about you regarding your use of our product includes the following two circumstances:

a. In order to provide you with the basic features of our product, we may need your permission to collect and use the necessary information. In the event that you refuse to provide the corresponding information, you will not be able to have proper access to or use our product.

b. In order to provide you with additional features of our product, you may have the option of accepting or refusing to provide us with certain information about yourself, and the type and scope of personal information collected for the basic features and additional features may differ. If you refuse to provide us with such information, you will not be able to use the additional features or reach the desired results, but this will not prevent you from using the basic features.

 

2. The specific scenarios in which we collect and use your information for functional purposes:

a. Using our products

When you use our products/services, depending on the different types of products, we may request different permissions and collect different data. In general, if you use our products, we will collect your basic information and device information. We may use this collected information to match corresponding features, modify the appearance or functionality of the product, or develop new features based on the analysis of this data.

• Basic Information: We will collect information about your activities on our product, such as login dates and times, frequently used features, frequently clicked content, pages visited and duration of stay, operational activities, registration information, etc.
• Device Information: We collect information about your device, including the device model and configuration information, operating system and version, unique device identifiers (including MAC address and IMEI), mobile network information, IP address, and more.

Please understand that when you switch the software product to run in the background, due to device models and system reasons, the information collection activities related to the product features you previously used may not stop immediately, resulting in brief background information collection activities.

We process Product Usage Data and Product Installation Data so that we can facilitate, evaluate, and verify your use of our products and services. We will also use the Product Usage Data for our own internal statistical and analytical purposes, and to evaluate and enhance users' experience of the Products by identifying customer preferences and analyzing crash data. If you want to cancel the aforementioned purpose, you can contact us through customer service or online forms on our websites.

b. Customer service and dispute handling

When you contact us or submit requests regarding sales, after-sales, or dispute resolution, in order to ensure the security of your account and the system, we may require you to provide the necessary personal information to verify your identity. To facilitate communication with you, assist in resolving your issues promptly, and document the handling process and outcomes, we may retain records of our communication, correspondence, and related content with you (including account information, address, email, other contact details, and any additional information you provide to substantiate relevant facts). Additionally, in order to provide customer service and improve its quality, we may utilize other information provided by you, including relevant information you provide during customer service interactions and questionnaire responses you submit to us during surveys.

c. Transactions and payments

When you make purchases of our products through our website or within the product, we collect the billing information you provide, including your name and email address, country/region, postal code, the first six and last four digits of your credit card, credit card expiration date, billing address, the type of product you purchased, the amount paid in your currency, subscription ID, and URLs related to the subscription (such as purchase confirmation page URL, subscription cancellation URL, invoice PDF URL).

We will use the transaction and payment information to complete billing, renewal, and subsequent refund services for your orders, and the relevant information will be used for our internal financial records.

We do not collect or process data regarding your payment instruments, such as credit card numbers, bank account numbers, or PayPal accounts. These pieces of information are collected, processed, and stored by qualified payment processors.

d. Use of product features

We may need to access the file folder permissions on your device in order to retrieve file information that will be used for image editing and processing in the application.

We may also need to access the network communication permissions on your device to retrieve local process communication information that will be used for internal process communication in the application.

e. Other contents

You may provide feedback or reviews about our products on the software store's comment section or other public platforms. We will use the comment data to improve our products.

We may use the comments (with your relevant information) you post for marketing purpose to provide the consumers and potential consumers with our product information, and for others to better understand and use our products.

During your usage of our product, you may provide us with your information through data collection forms or other means. We will use the provided information in accordance with the agreed-upon terms, following legal and regulatory requirements. We will not use the information for any other purpose.

Ⅱ. How we store, protect and transmit your information

We will determine different retention periods according to the type of information, the purpose for which we use the information, and the period required to fulfill the purposes described in the Policy, unless a longer keeping time is required or permitted by applicable law.

We take reasonable measures to help protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration or destruction. And please help us keep your account and personal information safe by using sophisticated passwords. Please be aware that the systems and communication networks you use to access our product may be subject to security issues in other steps beyond our control. Please understand that in the Internet industry, due to the limitations and rapid development of technology and the possible existence of malicious attacks, even if we do our best to strengthen security measures, it is not always possible to guarantee 100% security of information.

Given the global reach of our business and to provide you with continuous services on a global scale, we may transfer the data we collect about you to secure servers or data centers located outside the country/region where the data was initially collected (including the United States, European Economic Area (EEA), or Japan) for storage and/or processing. The purpose of transferring this information across borders is:

- To transfer your payment information to payment processing companies located outside the European Union for transaction processing.

- To use third-party tracking tools (such as Bugsplat, Google Analytics) to track how users use product features. Product usage data may be sent to and stored in third-party servers located outside the European Union. Such tracking tools may share tracking data or analytics reports with HitPaw for the aforementioned purposes. Our tracking tools anonymize your personal data.

- To store personal data on servers leased from service providers.

When we transfer your data to countries/regions outside the country where the data was initially collected, we will protect the data in accordance with the explanations provided in this privacy policy and comply with applicable legal requirements to ensure adequate data protection.

III. How we share, transfer and disclose your personal information

We may share your data with our affiliated companies, and in the event of a merger, division, acquisition, or bankruptcy liquidation, your data may be transferred as part of such transaction. We will ensure the confidentiality of such information during the transfer, inform you of the name and contact information of the recipient, and require the new entity holding your personal information to continue abiding by this personal information protection policy. Otherwise, we will request the recipient to seek your authorization and consent again. If we rely on your consent to process your personal data, you have the right to withdraw your consent at any time.

Except for the aforementioned situations, our product will not share or transfer your personal information to any third party. However, our product may use addPayment to facilitate your payment completion. This service is not owned or controlled by HitPaw. Third parties granted information access permission may have their own collection, usage, and sharing policies and practices. Please check the permissions, privacy settings, and notifications of addPayment or contact the addPayment service provider if you have any questions.

We may disclose all of your information for subsequent reasons: in response to a subpoena, court order, legal process, law enforcement request, legal claim, or government investigation, to protect and defend the rights, interests, and safety of the platform, our affiliates, users, or the public.

It is important to be aware that these rights may not be absolute. For example, if you withdraw your consent to our processing of your personal information, we may be able to continue to process your personal information to the extent required or otherwise permitted by law, in particular in connection with exercising and defending our legal rights or meeting our legal and regulatory obligations.

In the event of a data leak, we will inform the regulatory authorities and users of the leaked information in a timely manner，If you have any questions about the matters covered by this policy, please contact our Data Protection Officer at [email protected].

Exercise the above rights ,you can send an email to customer service email: [email protected], or fill out our request form here.

Rights regarding personal information for California residents

Pursuant to the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), California residents receive certain rights with respect to their personal information, as described below. These rights are not absolute and are subject to certain exceptions more fully set forth in the CCPA.California residents have the right not to receive discriminatory treatment from us for the exercise of the privacy rights conferred by the CCPA.

California residents have the right to obtain access to its Personal Data (if HitPaw is processing it), and other certain information (similar to that provided in this privacy policy)

California residents have the right request that businesses stop selling or sharing your personal information (“opt-out”), including via a user-enabled global privacy control. Businesses cannot sell or share your personal information after they receive your opt-out request unless you later authorize them to do so again.

Each California resident has the right to request, subject to certain exceptions described in the CCPA, that we disclose to that resident:

• the categories of personal information we have collected about them,
• the categories of sources from which the personal information is collected,
• the business or commercial purpose for collecting or selling the personal information,
• the categories of third parties with whom we have shared the personal information,
• the specific pieces of personal information we have collected about them (collectively, a “Request to Know”).

California residents have the right to restrict our use Sensitive Personal Information collected about you.

In the past twelve months we have collected, and in the future we will continue to collect, the categories of personal information cited in the section entitled “The personal information we collect” above. This includes the following categories of personal information set out in the CCPA: identifiers, personal information described in Section 1798.80 of the California Civil Code, characteristics of protected classifications under California or federal law, Internet or other electronic network activity information, geolocation data, professional or employment-related information and sensitive personal information. We collect and ues this information and from the sources described in the section entitled “How we collect and handle your information, and what information we collect from you” above, and share this information with third parties as described in the section entitled “How we share, transfer and disclose your personal information” above.

We do not sell your personal information as defined under the CCPA or share your personal information for cross-contextual behavioral advertising purposes and we do not have actual knowledge that we sell or share the personal information of consumers under 16 years of age. We do not use or disclose sensitive personal information for purposes other than those permitted purposes specifically identified in the CCPA and its implementing regulations.

Right to request deletion of personal information

Each California resident has the right to request the deletion of their personal information that we collect or maintain (a “Request to Delete”), subject to certain exceptions set forth in the CCPA.

Process for verifying requests of California residents

Each California resident has the right to request the correction of any inaccurate personal information that we maintain (a “Request to Correct”), subject to certain exceptions set forth in the CCPA. 

To make the aforementioned Request ,you can send an email to customer service email: [email protected], or fill out our request form here.

Process for verifying requests of California residents

In order to protect your privacy and security, prior to completing any Request to Know, Request to Delete or Request to Correct that you may submit, we must verify your identity. We will verify your identity by asking you to provide certain data that we have already collected from you to confirm that they match our records.  In certain instances, additional verification steps may be required.

Authorized agents

California residents have the right to designate an authorized agent to make a request under the CCPA on their behalf.  Prior to completing a request made by such an authorized agent, we require that you provide your authorized agent with written permission to submit such a request and require that you or your authorized agent provide us with a copy of such written permission.  Additionally, we require that you verify your identity pursuant to the procedure described above.

Keeping personal information

Your personal information will be retained in accordance with our Data Privacy Policy.

We retain personal information of different types, or relating to different categories of people, for different periods, taking into account its business purpose. For example, information about individuals who have applied for employment with us will be retained for a shorter period than information about individuals who have actually worked for us.

TThe periods for which we retain information are based on the requirements of applicable data protection laws and the purpose for which the information is collected and used. We take into account legal and regulatory provisions which require information to be retained for a minimum period. We also consider the limitation periods for taking legal action and good practice in the legal industry.

If you have any questions on the matters covered in this policy, you can send an email to customer service email:[email protected]

Changes to our privacy policy

We regularly review this Privacy Policy and may make changes as our services or privacy practices change, or as required by applicable laws or regulations. Future versions of our Privacy Policy will be available on our website. We encourage you to review this Privacy Policy periodically to be informed of how we use your personal information.