Frequently Ask Questions
Currently we accept Credit Card, PayPal, Direct Debit, Bank/Wire transfer, Check/Money Order, Fax-Credit Card and Invoice, etc. Credit Card is highly recommended, as it is the quickest way for you to receive the registration code and download link after payment.
Yes, you can cancel the subscription whenever before the renewal date. If you don’t know how to cancel it, please check this guide
Generally, you can receive the order confirmation email which contains the download URL and registration code within 1 hour after the purchase. If you do not receive the email after 2 hours, please check the SPAM folder. You can retrieve the registration code online, or contact our support team directly.
Usually you can receive the confirmation email which contains order information within 1 hour after the purchase. Then you will be able to use the product after logging in with the same email you used when purchasing. If you do not receive the email after 2 hours, please check the SPAM folder.
You can reset the password by the order confirmation email if you forget it. Or you can learn how to log in the product by checking the registration guideline.
PCs/Macs mean that you can apply our product to 5 Windows/Mac devices (depending on the product you purchased). 1 PC/Mac means that you can install and use this program on one PC or Mac computer.
No. Our license cannot be cross-platform. Windows license cannot be used to activate on Mac and Mac license cannot activate on Windows PC.