Frequently Ask Questions
Currently we accept Credit Card, PayPal, Direct Debit, Bank/Wire transfer, Check/Money Order, Fax-Credit Card and Invoice, etc.
Yes, you can cancel the subscription whenever before the renewal date. If you don’t know how to cancel it, please check this guide.
Generally, you can receive the confirmation email which contains order information within 1 hour after the purchase. Then you will be able to use the product after logging in with the same email you used when purchasing. You can also reset the password if you forget it. If you do not receive the email after 2 hours, please check the SPAM folder.
5 PCs/Macs mean that you can apply our product to 5 Windows/Mac devices (depending on the product you purchased). 1 PC/Mac means that you can install and use this program on one PC or Mac computer.
No. Our license cannot be cross-platform. The account bought with Windows license cannot be used on Mac and the account with Mac license cannot be used on Windows PC. If you want to change the account email, please contact Customer Service.