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Frequently Ask Questions

Currently we accept Credit Card, PayPal, Direct Debit, Bank/Wire transfer, Check/Money Order, Fax-Credit Card and Invoice, etc.

Yes, you can cancel the subscription whenever before the renewal date. If you don’t know how to cancel it, please check this guide.

Generally, you can receive the confirmation email which contains order information within 1 hour after the purchase. Then you will be able to use the product after logging in with the same email you used when purchasing. You can also reset the password if you forget it. If you do not receive the email after 2 hours, please check the SPAM folder.

You can reset the password by the order confirmation email if you forget it. Or you can learn how to log in the product by checking the registration guideline. If you do not receive the verification code, please check the SPAM folder or email from [email protected].

5 PCs/Macs mean that you can apply our product to 5 Windows/Mac devices (depending on the product you purchased). 1 PC/Mac means that you can install and use this program on one PC or Mac computer.

No. Our license cannot be cross-platform. The account bought with Windows license cannot be used on Mac and the account with Mac license cannot be used on Windows PC. If you want to change the account email, please contact Customer Service.

We do have a 30-day Money Back Guarantee. If there is no solution after contacting our support team, you'll be entitled a refund. We suggest you read our refund policy.

Why Choose HitPaw

7x 24 Support 7x 24 Support
R&D Engineers R&D Engineers
30-Day Money-Back 30-Day Money-Back
Perpetual Updates Perpetual Updates
No Ads & Virus No Ads & Virus
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